Last updated: October 13, 2026
A subprocessor is a third-party service we use to help deliver CourseIO. This page lists who they are, what they do for us, and roughly what data passes through them. See our Privacy Policy for the full picture of how we handle your data.
Payment processing and subscription billing for customers in India
Data involved: Billing/contact details, transaction metadata (no card numbers stored by CourseIO)
Merchant of record for customers outside India: sells the subscription, takes payment, and collects VAT or sales tax
Data involved: Billing/contact details, billing country and tax ID if you give one, transaction metadata (no card numbers stored by CourseIO)
Generating course structure, scripts, and quiz content from your prompts (multi-provider, with automatic failover between them)
Data involved: Prompts and generated course content
AI voice narration for generated course videos
Data involved: Lesson script text sent for narration
AI presenter clips for lesson videos, only for courses made with an AI presenter
Data involved: Short excerpts of lesson narration audio
Speech-to-text transcription (subtitles for generated videos, and text extraction from uploaded audio/video source material)
Data involved: Audio/video files and resulting transcripts
Publishing generated lesson videos to a channel you connect
Data involved: OAuth tokens, channel name, uploaded video files (only when you connect and use Publishing)
Runs the CourseIO application, database, background workers and file storage (Frankfurt, Germany (EU, eu-central-1))
Data involved: All account and course data, uploaded source material, generated videos and exports
Transactional email — sign-in codes, invitations, billing and account notices (Frankfurt, Germany (EU, eu-central-1))
Data involved: Name, email address and the content of those emails
Error reporting for the app and API (United States)
Data involved: Technical error details: page, browser, request path, your user id; secrets are removed before sending
Product analytics — only if you opt in to analytics cookies
Data involved: Anonymous device id, pages visited, product events; after sign-in, a random identifier, the short name of your workspace and your role — never your name, email or IP address
Website and product usage measurement — only if you opt in to analytics cookies (United States, EU-US Data Privacy Framework)
Data involved: Anonymous visitor id, pages viewed, referrer and campaign, coarse device and browser details; after sign-in, a random identifier, the short name of your workspace and your role — never your name, email or IP address
We’ll update this list whenever we add or remove a subprocessor that handles personal data. Business customers who want advance notice of changes can ask about this at privacy@courseio.ai.