Refund & Cancellation Policy

Last updated: 15 September 2026

This page explains how billing, cancellations, and refunds work on CourseIO. It applies to the Starter, Professional, and Business subscription plans and lesson-credit top-ups purchased through CourseIO.ai.

Subscriptions

Subscriptions are billed in advance via Razorpay and renew automatically at the start of each billing period — monthly for a monthly plan, yearly for a yearly plan. You can change your plan or cancel at any time from Settings → Billing → Manage subscription.

Changing plans

Upgrading or downgrading takes effect as soon as payment for the new plan is confirmed — your current plan keeps working until then. Razorpay does not prorate a mid-cycle plan change, so the unused portion of your previous billing period is not refunded or credited when you switch plans.

Cancellations

Cancelling a subscription stops future renewals — it doesn’t end your current billing period early. You keep access, and any remaining subscription lesson credits, until the end of the period you already paid for. Complimentary and purchased top-up credits are kept regardless and don’t expire when you cancel. You can resubscribe at any time.

Lesson credits

Lesson credits come from three sources: complimentary credits (the trial credits every new organisation receives, plus any granted through an approved credit request), credits included with your subscription, and credits purchased as a top-up. Credits are consumed when a course generation starts. If a generation fails, or you cancel it before it finishes, the credits for that run are returned to your balance automatically — you will see them back within a minute and can start again. Credits spent on a generation that completed are not refundable, since that generation used compute and third-party AI and voice services. Complimentary credits have no cash value, and unused subscription credits remaining when a subscription ends are not paid out in cash.

Refunds

If you believe you were charged in error — a duplicate charge, a billing mistake, or credits that were not returned after a failed run — contact us within 14 days of the charge and we’ll review it. Consumers in the UK and EU also have a 14-day statutory right to cancel a new subscription for a full refund, less a proportionate amount for any credits already consumed, because generation begins at your request during that period. Approved refunds are returned to your original payment method via Razorpay and can take 5–10 business days to appear, depending on your bank.

How to request a refund or cancellation

Email hello@courseio.ai with your account email and the charge you’re asking about, or reach us through the contact page. You can also cancel yourself, without contacting us, from Settings → Billing. We aim to respond to refund requests within one business day.